FAQs

Shipping & Return

Shipping Policy:

International Shipping: We offer international shipping to customers outside of Canada. Please note that shipping costs will apply. The shipping cost will be calculated at the checkout based on the destination and the weight of the package.

Free Shipping in Canada on orders $50+: For orders within Canada, we offer free shipping on orders over 50 CAD.

Fulfillment Speed and Timelines: We strive to process and ship all orders promptly. Once your order is confirmed, it will typically be processed within 3-5 business days. Please note that during busy periods or holidays, there may be slight delays in processing times. Once shipped, the delivery times will vary depending on the shipping method and your location.

Damaged Packages: If you receive a damaged product, please contact us within 14 days of delivery.

 

Return Policy:

Opened Packages: We do not accept returns for opened packages. For hygiene reasons and to maintain the quality of our products.

Unopened Product: If you receive an unopened package and wish to return it, please contact us within 14 days of delivery. The package must remain unopened and in its original condition. To initiate the return process, please click here. Once approved, you will be provided with instructions for returning the item. Please note that the customer is responsible for the return shipping costs.

Refunds: Upon receiving the returned unopened package in its original condition, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

 

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